Appointment Terms & Conditions
Appointment Types
We offer both Initial and Follow-Up appointments for women’s and pelvic health physiotherapy.
- Initial Appointments are up to 60 minutes and include a full assessment, education, and tailored treatment plan.
- Follow-Up Appointments are 30 mins (Standard) or 45 minutes (Extended) and focus on ongoing treatment, review of progress, and updates to your rehabilitation or exercise program.
Deposits
- $100 non-refundable deposit required to secure your booking. This will be applied to your appointment cost.
Cancellation & No-Show
- Initial Appointments: If you cancel within 24 hours of your scheduled appointment time or do not attend, the $100 deposit will be forfeited.
- Follow-Up Appointments: Please provide 24 hours’ notice to cancel or reschedule. Late cancellations or no-shows may incur up to 100% of the consultation fee.
Exceptions may apply for illness, emergencies, or pregnancy-related circumstances — please contact us as soon as possible.
Payments
- Full payment is required on the day of your appointment.
- Private health insurance rebates may be available. HICAPS available for instant claiming.
- Medicare-subsidised physiotherapy sessions under CDM plans are available for eligible patients.
Other Notes
- Appointment reminders are a courtesy; clients are responsible for remembering their scheduled time.
- By booking an appointment, you agree to these terms.
Consultation Types:
1. Initial Pregnancy Consultation (up to 60 minutes)
Book this appointment during your current pregnancy if you would like help with:
- pregnancy-related musculoskeletal pain
- pelvic floor assessment during pregnancy
- guidance regarding safe exercise in pregnancy
- education and support in preparation for birth
2. Initial Postnatal Consultation (up to 60 minutes)
Book this appointment following birth—ideally from 6 weeks postpartum, or earlier if you have concerns.
- discuss your birth story and recovery so far
- address concerns about healing and wellbeing
- assess abdominal wall and/or caesarean scar
- assess pelvic floor
- assess and treat musculoskeletal aches or pains
- develop a safe return-to-exercise plan
3. Initial Pelvic Floor Consultation (up to 60 minutes)
This appointment is suitable for concerns relating to:
- pelvic floor muscle function
- sexual function and/or pelvic pain
- stress urinary incontinence
- urinary urgency and/or urge incontinence
- pelvic organ prolapse
- pessary advice and fitting
4. Women’s Health Standard Follow-Up Consultation (30 minutes)
Follow-up physiotherapy appointment to continue treatment, review progress, and modify rehabilitation or exercise programs as needed.
- An initial consultation must be completed prior to booking follow-up appointments.
5. Women’s Health Extended Follow-Up Consultation (45 minutes)
Longer follow-up physiotherapy appointment for ongoing treatment, progress review, and program updates when additional time is required.
- An initial consultation must be completed prior to booking follow-up appointments.
6. Pessary Fitting Consultation (up to 60 minutes)
Not available for online booking. Please call to discuss.
7. Follow-Up Pessary Consultation (40 minutes)
This appointment is suitable for clients who already have a pessary fitted. During this consultation, we will:
- review comfort, symptoms, and overall effectiveness of your pessary
- reassess pelvic floor function and vaginal health
- check pessary size, fit, and position
- make any necessary adjustments or refitting
- provide ongoing education regarding care, removal, and reinsertion (where appropriate)
This appointment can also be used to troubleshoot any issues such as discomfort, difficulty with self-management, or changes in symptoms.